Privacy policy

1. Scope

This policy applies to personal information collected through dyy3.cn, our order and enquiry channels, and our customer service. It does not cover third-party sites we link to.

2. What we collect

Information you provide when ordering or enquiring: name, contact details, delivery address, order content and correspondence. Technical information such as browser type and pages visited may be recorded for security and performance.

3. How we use it

To process orders and enquiries, arrange delivery, provide after-sales support, meet legal and accounting obligations, and improve the site. We do not sell personal information.

4. Sharing

Information is shared only with parties required to fulfil your order, such as carriers and payment providers, or where required by law.

5. Retention and security

Order and accounting records are retained for the period required by applicable law. Access to personal information is limited to staff who need it, and transmission uses HTTPS.

6. Your rights

You may request access to, correction of, or deletion of your personal information. We respond after verifying your identity, and may retain records we are legally required to keep.

7. Cookies

The site uses cookies necessary for operation, such as session and preference cookies. Blocking them may affect functionality.

8. Changes

This policy may be updated. The revision date at the top of this page indicates the current version.

9. Contact us

Entity: Songwei Home (Jinan) Co., Ltd.

Phone: 15134559616  Email: support@songweihome.com

Address: 300 m north of National Highway 220, Shuipingwang Village, Quti Subdistrict, Jiyang District, Jinan, Shandong, China

Service hours: Monday to Saturday, 09:00 - 18:30 (China Standard Time)

If you have questions about this policy, contact us through the channels above and we will reply after verification.