Returns and refunds

1. Return window

Contact us within 7 days of delivery to request a return. Requests outside this window are handled case by case.

2. Condition

Items must be unused, undamaged and returned with their original packaging and fittings. Custom-cut or custom-finished panels cannot be returned unless they are faulty, because they cannot be resold.

3. Faulty or incorrect items

If an item arrives damaged or is not what you ordered, contact us with photographs. We arrange a replacement or refund, including return shipping, after verification.

4. Change of mind

Where a return is accepted for reasons other than fault, return shipping is payable by you and the item must reach us in resalable condition.

5. Refund timing

Refunds are issued to the original payment method after the returned item is received and inspected. Processing time depends on the payment provider.

6. Warranty

Solid wood panels carry a one-year warranty against manufacturing defects under normal indoor use. Natural variation in grain and colour is not a defect.

7. Contact us

Entity: Songwei Home (Jinan) Co., Ltd.

Phone: 15134559616  Email: support@songweihome.com

Address: 300 m north of National Highway 220, Shuipingwang Village, Quti Subdistrict, Jiyang District, Jinan, Shandong, China

Service hours: Monday to Saturday, 09:00 - 18:30 (China Standard Time)

If you have questions about this policy, contact us through the channels above and we will reply after verification.