Shipping and Delivery

1. Dispatch

In-stock orders are dispatched from our facility in Jinan, Shandong. Made-to-order and custom panels are produced first; the expected dispatch date is confirmed when the order is accepted.

2. Delivery methods

Domestic orders are shipped by courier. International orders use tracked air or sea freight depending on size and destination; the method is shown at checkout or confirmed by our team.

3. Delivery time

Domestic delivery typically takes 2 to 5 business days after dispatch. International delivery typically takes 7 to 20 business days, excluding customs clearance.

4. Shipping cost

Shipping is calculated at checkout based on destination, weight and volume. Any duties or import taxes charged by the destination country are the recipient's responsibility.

5. Tracking

A tracking number is provided once the parcel is handed to the carrier. Tracking may take up to 24 hours to update after dispatch.

6. Damaged or lost parcels

Report visible damage at delivery if possible, and contact us within 7 days with photographs. We open a carrier investigation and arrange replacement or refund where the carrier confirms loss or damage.

7. Contact us

Entity: Songwei Home (Jinan) Co., Ltd.

Phone: 15134559616 Email: support@songweihome.com

Address: 300 m north of National Highway 220, Shuipingwang Village, Quti Subdistrict, Jiyang District, Jinan, Shandong, China

Service hours: Monday to Saturday, 09:00 - 18:30 (China Standard Time)